 Editorial |
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| Artigos |
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| | · Board of Director’s: what roles?
Rodrigues, Jorge; Seabra, Fernando
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| | · Product environmental management: towards industrial sustainability
Pereira, João
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| Estudos |
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| | · Customers’ perception of the intangible attributes in services encounters: a study
Moreira, Mara; Troccoli, Irene; Altaf, Joyce; Luqueze, Maria Angelica
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| | · Creating shareholder value through ISO 14000 certification: a multiple cases study
Amaral, Alexandre Cintra do; Leite, Danusa; Chen, Helen; Sung, Joanne; Lucas, Renata
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| | · The importance of quality management systems certification in portugal
Pinto, José Castro; Pinto, Ana Lúcia
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| | · Use of self-service technologies in the banking services and its influence on consumer behaviour in Portugal
Proença, João; Rodrigues, Maria Antónia
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| | · Institutionalization of habits and routines in management accounting based on the contingency theory: a study in Brazilian furniture industries of São Bento do Sul
Beuren, Ilse; Macohon, Edson
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| Casos |
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| | · Demographic factors and perceived risk of buying on the Internet: the case of a Brazilian website
Maceira, Mauro; Carvalho, Frederico; Lima, Vânia
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| | · Strategy kaleidoscope: the role of external consultancies in the strategizing of an organization
Walter, Silvana; Augusto, Paulo
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