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Comportamento Organizacional e Gestão

versão impressa ISSN 0872-9662

Comport. Organ. Gest. v.14 n.2 Lisboa out. 2008

 

Knowledge sharing networks and performance

 

Dulce Vieira Marques 1

Leonor Cardoso 1

Salvatore Zappalá 2

 

1Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra

2Universitá di Bologna, Facoltá di Psicologia

 

Abstract. The present investigation aims to analyse the relationship between knowledge sharing behaviours and performance. The former behaviours were studied using Social Network Analysis, in an attempt to characterise knowledge sharing networks. Through identification of central individuals in these networks, we made analysis of the association between this centrality and individual performance. A questionnaire was developed and applied to a sample of workers in a Portuguese organisation (N=244). The final conclusions point to a positive association between these behaviours and individual performance.

Key words: Knowledge, knowledge management, knowledge sharing, social network analysis, performance.

 

Resumo. A presente investigação pretende analisar a relação entre comportamentos de partilha de conhecimento e desempenho individual. Aqueles comportamentos foram estudados com o auxílio da metodologia de Análise de Redes Sociais, procurando proceder à caracterização das redes de partilha de conhecimento e identificação dos elementos centrais nas mesmas, analisando a associação entre a sua centralidade e o seu desempenho. Foi desenvolvido um questionário e aplicado a uma amostra de colaboradores de uma empresa Portuguesa (N=244). As conclusões finais apontam para uma associação positiva entre comportamentos de partilha de conhecimento e desempenho individual.

Palavras-chave: Conhecimento, gestão de conhecimento, partilha de conhecimento, análise de redes sociais, desempenho.

 

Full text only available in PDF format.

Texto completo disponível apenas em PDF.

 

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Address: Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra, NEFOG - Núcleo de Estudo e Formação em Organização e Gestão, Rua do Colégio Novo, Apartado 6153, 3001-802 Coimbra, Portugal. E-mail: dvieiramarques@gmail.com