SciELO - Scientific Electronic Library Online

 
vol.14 número2Development and validation of the Team Learning QuestionnaireImpacto(s) da gestão de recursos humanos na gestão do conhecimento em organizações industriais índice de autoresíndice de assuntosPesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

Artigo

Indicadores

Links relacionados

  • Não possue artigos similaresSimilares em SciELO

Compartilhar


Comportamento Organizacional e Gestão

versão impressa ISSN 0872-9662

Comport. Organ. Gest. v.14 n.2 Lisboa out. 2008

 

Knowledge sharing networks and performance

 

Dulce Vieira Marques 1

Leonor Cardoso 1

Salvatore Zappalá 2

 

1Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra

2Universitá di Bologna, Facoltá di Psicologia

 

Abstract. The present investigation aims to analyse the relationship between knowledge sharing behaviours and performance. The former behaviours were studied using Social Network Analysis, in an attempt to characterise knowledge sharing networks. Through identification of central individuals in these networks, we made analysis of the association between this centrality and individual performance. A questionnaire was developed and applied to a sample of workers in a Portuguese organisation (N=244). The final conclusions point to a positive association between these behaviours and individual performance.

Key words: Knowledge, knowledge management, knowledge sharing, social network analysis, performance.

 

Resumo. A presente investigação pretende analisar a relação entre comportamentos de partilha de conhecimento e desempenho individual. Aqueles comportamentos foram estudados com o auxílio da metodologia de Análise de Redes Sociais, procurando proceder à caracterização das redes de partilha de conhecimento e identificação dos elementos centrais nas mesmas, analisando a associação entre a sua centralidade e o seu desempenho. Foi desenvolvido um questionário e aplicado a uma amostra de colaboradores de uma empresa Portuguesa (N=244). As conclusões finais apontam para uma associação positiva entre comportamentos de partilha de conhecimento e desempenho individual.

Palavras-chave: Conhecimento, gestão de conhecimento, partilha de conhecimento, análise de redes sociais, desempenho.

 

Full text only available in PDF format.

Texto completo disponível apenas em PDF.

 

References

Argote, L., & Ingram, P. (2000). Knowledge transfer: a basis for competitive advantage in firms. Organisational Behaviour and Human Decision Processes, 82 (1), 150-169.         [ Links ]

Argote, L., Ingram, P., Levine, J., & Moreland, R. (2000). Knowledge transfer in organisations: learning from the experience of others. Organisational Behaviour and Human Decision Processes, 82 (1), 1-8.

Argote, L., McEvily, B., & Reagans, R. (2003). Managing knowledge in organisations: an integrative framework and review of emerging themes. Management Science, 49 (4), 571-582.

Beckman, T. J. (1999). The current state of knowledge management. In Liebowitz (Ed.), Knowledge management handbook. New York: CRC.

Bellinger, G. (2004). Knowledge Management – Emerging Perspectives. Systems Thinking. Retrieved on August 10th, 2007, from http://www.systems-thinking.org/kmgmt/kmgmt.htm

Bock, G. W., Zmud, R. W, Kim, Y.-G., & Lee, J. N. (2005). Behavioural intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organisational climate. MIS Quarterly, 29 (1), 87-111.

Bordia, P., Irmer, B. E., & Abusah, D. (2006). Differences in sharing knowledge interpersonally and via databases: the role of evaluation apprehension and perceived benefits. European Journal of Work and Organisational Psychology, 15 (3), 262-280.

Borgatti, S. P., Everett, M. G., & Freeman, L. C. (2002). Ucinet for Windows: Software for Social Network Analysis. Harvard, MA: Analytic Technologies.

Bueno, G., Sá e Benevides, M., Albiero, M., & Vaz, S. (2004). Gestão estratégica do conhecimento. Revista FAE, 7 (1), 89-102.

Cabrera, E. F., & Cabrera, A. (2005). Fostering knowledge sharing through people management practices. International Journal of Human Resource Management, 16 (5), 720-735.

Cohen, J. (1988). Statistical power analysis for the behavioural sciences (2nd ed.). Hillsdale, NJ: Lawrence Earlbaum Associates.

Cardoso, L. (2007). Gerir conhecimento e gerar competitividade: Estudo empírico sobre a gestão do conhecimento e seu impacto no desempenho organizacional. Penafiel: Editorial Novembro.

Cardoso, L., Gomes, A. D., & Rebelo, T. (2005). Para uma conceptualização e operacionalização da gestão do conhecimento. Psychologica, 38, 23-44.

Cardoso, L., Gomes, A. D., & Rebelo, T. (2003). Gestão do Conhecimento: dos dados à informação e ao conhecimento. Comportamento Organizacional e Gestão, 9 (1), 55-84.

Coleman, D. (1999). Groupware: Collaboration and Knowledge Sharing. In Liebowitz (Ed.), Knowledge management handbook. New York: CRC.

Cummings, J. (2003). Knowledge sharing: a review of the literature. (OED Working Papers). Washington: World Bank.

Cummings, J. (2004). Work groups, structural diversity, and knowledge sharing in a global organisation. Management Science, 50 (3), 352-364.

Davenport, T. H., & Prusak, L. (1998). Working Knowledge – How Organisations Manages What They Know. Boston: Harvard Business School Press.

Du, R., Ai, S., & Ren, Y. (2007). Relationship between knowledge sharing and performance: a survey in Xi’an, China. Expert Systems with Applications, 32, 38-46.

Hansen, M. T. (1999). The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits. Administrative Science Quarterly, 44 (1), 82-85.

Hansen, M. T., Mors, M. L., & Løvås, B. (2005). Knowledge sharing in organisations: Multiple networks, multiple phases. Academy of Management Journal, 48, 776-793.

Information Society Commission. The Emerging Knowledge Society. Retrieved on June 29th 2008, in www.isc.ie.

Kim, S., & Lee, H. (2006). The impact of organisational context and information technology on employee knowledge-sharing capabilities. Public Administration Review, 66 (3), 370-385.

Kim, L., & Nelson, R. R. (2000). Technology, learning, and innovation: Experiences of newly industrializing economies. Cambridge, UK: Cambridge University Press.

Krackhardt, D., & Hanson, J. R. (1993). Informal networks: the company behind the chart. Harvard Business Review, 71 (4), 104-111.

Lee, L. L. (2000). Knowledge sharing metrics for large organisations. In D. Morey, M. Maybury, & B. Thuraisingham (Eds.), Knowledge management – Classic and Contemporary Works (pp. 403-419). Cambridge, MA: MIT.

Lewis, K. (2004). Knowledge and performance in knowledge-worker teams: A longitudinal study of transactive memory systems. Management Science, 50 (11), 1519-1533.

McDermott, R. (2000). Community development as a natural step. Knowledge Management Review, 3 (5), 16-19.

McFarlane, C. (2006). Knowledge, learning and development: a post-rationalist approach. Progress in Development Studies, 6 (4), 287-305.

Monteiro, S. (2007). Gestão do conhecimento: estratégias de (pré)operacionalização num caso organizacional industrial. Dissertação de Mestrado em Psicologia, especialização em Psicologia do Trabalho e das Organizações, apresentada à Faculdade de Psicologia e de Ciências da Educação da Universidade do Porto.

Muñoz-Seca, B., & Riverolla, J. (2003). Del buen pensar y mejor hacer. Mejora permanente y gestión del conocimiento. Madrid: McGraw-Hill.

Newell, S., Robertson, M., Scarbrough, H., & Swan, J. A. (2002). Managing Knowledge Work. London: Palgrave.

Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and Ledership: A unified Model of Dynamic Knowledge Creation. In P. Quintas, & T. Ray (Eds.), Managing Knowledge: an essential reader. London: Sage Publications.

Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company. New York: Oxford University Press.

Nunnally, J. C. (1978). Psychometric Theory. New York: McGraw-Hill.

OCDE (1999). OCDE Science, Technology and Industry Scoreboard 1999: Benchmarking Knowledge-based Economies.

Pathak, N., Mane, S., & Srivastava, J. (2006). Knowledge Perception Analysis in a Social Network. Workshop on Link Analysis, Counterterrorism and Security at SIAM Conference on Data Mining.

Polanyi, M. (1966). The tacit dimension. London: Routdedge & Kegan Paul.

Porter, M. (1990). The Competitive Advantage of Nations. New York: Basic Books.

Quintas, P. (2002). Managing Knowledge in a New Century. In P. Quintas, & T. Ray (Eds.), Managing Knowledge: an essential reader. London: Sage Publications.

Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9 (3), 18-35.

Ruggles, R. (1997). The State of the Notion: Knowledge Management in Practice. California Management Review, 40 (3), 80-89.

Santoro, F. M., Borges, M. R. S., & Rezende, E. A. (2006). C ollaboration and knowledge sharing in network organisations. Expert Systems with Applications, 31, 715-727.

Scott, J. (2000). Social Network Analysis: a handbook (2nd ed.). London/Thousand Oaks, CA: Sage Publications.

Small, C. T., & Sage, A. P. (2005/2006). Knowledge management and knowledge sharing: a review. Information Knowledge Systems Management, 5, 153-169.

Szulanski, G. (2000). The process of knowledge transfer: a diachronic analysis of stickiness. Organisational Behaviour and Human Decision Processes, 82 (1), 9-27.

Tabachnick, B. G., & Fidell, L. S. (1983). Using multivariate statistics. New York: Harper & Row, Publishers.

Van den Hooff, B., & Huysman, M. H. (2002). Engineering versus Emergent Approach to Knowledge Sharing. ‘under review’ Journal of Management.

Van den Hooff, B., & Ridder, J. (2004). Knowledge sharing in context: the influence of organisational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8 (6), 117-130.

Van Duijn, M. A. J., & Vermunt, J. K. (2006). What is special about social network analysis?. Methodology, 2 (1), 2-6.

Wasserman, S., & Faust, K. (1994). Social network analysis: Methods and applications. Cambridge, MA: Cambridge University Press.

Yahya, S., & Goh, W. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management, 6 (5), 457-468.

Zander, U., & Kogut, B. (1995). Knowledge and the speed of the transfer and imitation of organisational capabilities: an empirical test. Organisation Science, 6, 76-92.

 

Address: Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra, NEFOG - Núcleo de Estudo e Formação em Organização e Gestão, Rua do Colégio Novo, Apartado 6153, 3001-802 Coimbra, Portugal. E-mail: dvieiramarques@gmail.com