Resumen

MUNOZ, Mirna. Reducing the Quality Assurance Gap between Middle Management and Operational through the Use of Software Tools. RISTI [online]. 2019, n.31, pp.18-32. ISSN 1646-9895.  https://doi.org/10.17013/risti.31.18-32.

The development of software has become more complex, involving the coordination of different processionals throughout its development, such as: quality manager, project leader, developers, software architects, software analyst, and testers. This interaction brings challenges and constraints that must be managed during the development of software. Unfortunately, the interaction and understanding of the quality goals established are not always the expected. This paper presents the results of validate a tool developed as support to carry out activities related to quality assurance. The results show that the tool allows a common understanding among different professionals involved in the software development regarding the quality goals established, reinforcing communication and the analysis of the quality assurance activities results analysis for a timely decision making.

Palabras clave : quality assurance; software development; software tools; software quality.

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