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RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação

versão impressa ISSN 1646-9895

Resumo

VEGA-ZEPEDA, Vianca; QUELOPANA, Aldo; FLORES, Carolina  e  MUNIZAGA, Alejandro. Application Guide for the Evaluation of Software Products based on the DeLone and McLean Model of Success. RISTI [online]. 2018, n.29, pp.14-29. ISSN 1646-9895.  http://dx.doi.org/10.17013/risti.29.14-29.

In 1992 DeLone & McLean defined a model of Information Systems Success which includes six interdependent categories. Considering that small-environment software developments usually do not have specialized personnel in this type of topic, this paper proposes a guide that facilitates the application of the D&M model for the evaluation of software products. The main contribution of this guideline lies on the definition of steps and on the catalog of pre-established questions which helps small-environment software developments quickly prepare the necessary instruments for its application. This guide was applied in a firm, demonstrating its utility to this type of environments in the evaluation of software products that support their business processes.

Palavras-chave : D&M Model; Evaluation of Software Product.

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