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RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação

versión impresa ISSN 1646-9895

Resumen

ALMEIDA, Laila Taís da Conceição; BENEVIDES, Tânia Moura  y  DUTRA, Renata Queiroz. Management and precarious work: an analysis of the influence of Management Performance in the lives of workers in Call Centers. RISTI [online]. 2018, n.28, pp.72-85. ISSN 1646-9895.  http://dx.doi.org/10.17013/risti.28.72-85.

This paper aims to investigate how the Call Center management influenia the precarious work of operators. As regards the methodology this work is as a descriptive research of qualitative nature. As a tool for data collection, we used a semi-structured roadmap for conducting the interviews, in the period between August and December 2016, with telemarketers in the city of Salvador, in the State of Bahia. The data were provided by the research group “work, well-being and mental health in the call center: the new management strategies and psychic illness of the workers in Call centres”. As a result it was found that the telemarketers have your work even more made precarious in light of the adoption of the model of management in Call Centers, negatively influencing on personal life of operators.

Palabras clave : Management; Precarious; Call Centers.

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