Resumo

PALOS-SANCHEZ, Pedro Ramiro; ARENAS-MARQUEZ, Francisco J.  e  AGUAYO-CAMACHO, Mariano. The adoption of cloud computing technology (SaaS): effects of technological complexity vs training and support. RISTI [online]. 2017, n.22, pp.89-105. ISSN 1646-9895.  https://doi.org/10.17013/risti.22.89-105.

The purpose of this paper is to analyze empirically the influence of the variables Technological Complexity, Training and Support and Technical Support within an organization and how they can affect the end use intention of cloud technology. 150 companies from Andalusia were evaluated through a survey. The key aspects that have been identified with this intention have been the availability in the technical support, doubts or problems of use related to the complexity and the adequacy of the training received by the organization. The results indicate that complexity has a negative effect, while training and support are key, with a very similar weight, in the intention to use, finding that shared or cooperative knowledge is key in the adoption of cloud computing technology

Palavras-chave : Cloud Computing; SaaS; Technological Complexity; Training; Cooperation and Technical Support.

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