Resumo

MARQUES, Rui Pedro  e  GUERREIRO, Sérgio. Risk-oriented feedforward control mechanism on business processes compliance. RISTI [online]. 2016, n.20, pp.34-47. ISSN 1646-9895.  https://doi.org/10.17013/risti.20.34-47.

The business processes models are designed to share a common understanding between the various actors who have recurrently disparate interpretations of how to represent the organization. However, when the business processes models are instantiated, many risks can be manifested leading to the occurrence of non-compliance situations when compared with its original prescription. Therefore, the definition, implementation and operation of solutions to control the execution of business processes instances is needed: observing what is being done and acting in the events of non-compliance. This article begins with a proposal for the construction of a conceptualization to the domain of this problem. Then, the defined concepts are instantiated demonstrating the forward control in the evaluation of runtime risks. If the risk is negative, then it should be avoided and the end users alerted to that fact. If the risk is positive, then it may have the potential to be accommodated as a new business process model or as a known risk. The results of a study case demonstrate the efficiency of the controller response and the effectiveness in the separation of positive and negative risks. Therefore, contributing to improvement in an operating commercial implementation of business processes implemented by an ERP.

Palavras-chave : Business process; Conceptual map; Control; Operation; Risk.

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