Resumo

LAMI, Jorge; FERNANDES, Silvia  e  VAZ, Eric. Governance in IS: the case of the management of conventions and health agreements of the Algarve. RISTI [online]. 2015, n.15, pp.69-81. ISSN 1646-9895.  https://doi.org/10.17013/risti.15.69-81.

This work results from a research conducted in a public institution - the Regional Health Administration of Algarve (ARS Algarve) - on one of the areas it manages: conventions and agreements on Complementary Means of Diagnosis and Therapy. Without an information system that retains information, and some tacit knowledge held by its professionals, the operational management in this area lacks efficiency. This raises the need to develop an information system to cover this gap and serve to support the provision of useful information to users. Similar systems were studied, industry experts interviewed and surveys conducted in order to develop a final solution tailored to users' specific needs. This was the major concern of the project, focusing the study on the problems, needs and aspirations of those who deal with this area.

Palavras-chave : innovation; entrepreneurship; knowledge management; project management; public health conventions.

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