Resumo

CASTELA, Nuno; DIAS, Paulo; ZACARIAS, Marielba  e  TRIBOLET, José. Business Process Model Collaborative Updating. RISTI [online]. 2013, n.12, pp.33-47. ISSN 1646-9895.  https://doi.org/10.4304/risti.12.33-47.

Business process modeling helps improving organizational self-awareness by sharing organizational knowledge. It is acknowledged that the maintenance of the models is a difficult task and that in most of the time companies build models to use in specific projects occurring at a given time, what have prevented its transformation into a repository of organizational knowledge to support the daily activities of organizations. The present work defines an "as-is" model continuous updating method that uses the annotation mechanism to create interaction contexts and to enable business actors to make explicit and communicate their knowledge about processes and their own work, and also to discuss the existing process representations. A prototype tool has been developed and was used in several case studies. This approach has demonstrated that organizational actors, since provided with a method and supporting tool, can act as active updaters of the process model by comparing modeled with actually executed activities.

Palavras-chave : Collaborative Modeling; Business Process Collaborative Updating; Organizational Knowledge.

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