Resumo

RAMOS, Célia M. Q.. Information Systems for Tourism Management. Encontros Científicos [online]. 2010, n.6, pp.107-116. ISSN 1646-2408.

Nowadays, to be competitive in society means to have a technological framework that fits customer responses. In tourism, the need for ICT (Information and Communication Technologies) is even more important, since to sell the tourist product it is crucial to disclose the information that characterizes it, plus, it is necessary to organize, manage and deal with it in accordance with the tourists’ expectations. After the tourist product has been consumed, it is important to share the experience with other travellers. The process of purchase and consumption of a tourist product is possible only if tourists and professionals have access to the information required, and for this it is necessary to use systems that can: manage results, flights and customer loyalty, distribute information and travel planning, among other things. All these systems have tourist information management in common, which leads to the conclusion that they are indispensable to tourism. In this paper are presented several information systems that coexist in the tourism sector, as well as present those used in tourist distribution channels. Finally we show the trends that these systems are causing in tourism.

Palavras-chave : Electronic Distribution in Tourism; Electronic Tourism; Internet; Social Networks; Tourist Information Systems.

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