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Motricidade

versão impressa ISSN 1646-107X

Resumo

MODESTO, Jhomyr Dias; ULBRICHT, Leandra  e  NEVES, Eduardo Borba. Customer Satisfaction in Supervised Physical Education Services in Curitiba, Brazil: Application of QSCSEF. Motri. [online]. 2016, vol.12, n.2, pp.48-58. ISSN 1646-107X.  http://dx.doi.org/10.6063/motricidade.6872.

This study aimed to assess the client satisfaction with supervised services in physical education in Curitiba Metropolitan Region. A descriptive exploratory study with 921 subjects, 436 males and 485 females, with a mean age of 26.9 ± 9.4 years was conducted. The research instrument used was the Client Satisfaction Questionnaire in Physical Education Services. As main results, it was found that among the evaluated services, fitness gyms were found to be the most used service (61.9%), dance academies had higher quality and satisfaction and the average time of use of services was 25.2 ± 33.1 months, being the team sports schools those with the highest averages. It was concluded that the bodybuilding gyms have been characterized as the most used service academies, yoga/pilates academies presented the highest percentage of problems reported and dance academies achieved the highest quality of service and customer satisfaction.

Palavras-chave : Physical Education and Training; Consumer Satisfaction; Job Market.

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