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Revista Lusófona de Educação

versão impressa ISSN 1645-7250

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COSTA, António Pedro; LOUREIRO, Maria João  e  REIS, Luís Paulo. From the 3C Collaboration Model towards a 4C Model: An Analysis Model for Educational Software Development Processes. Rev. Lusófona de Educação [online]. 2014, n.27, pp.181-200. ISSN 1645-7250.

Software process improvement requires a team composed by highly motivated members, good working capabilities and large experience. This type of team allows the implementation of tools and techniques that help to improve communication, coordination and collaboration and cooperation, thus minimizing failures resulting from the development process. Believing on these principles the 4C model emerged as an improvement of the 3C collaboration model. This model was proposed to analyze the Hybrid Methodology for User Centered Development (HMUCD) used to develop the educational resource Courseware Sere - The Human Being and Natural Resources. The 4 model objective is to analyze and propose improvements to educational software development processes. In this study we describe the 3C collaboration model and its evolution to the 4C model. For this we present the data collection and analysis process as well as the techniques used for data analysis and used on the development of the educational resource - Courseware Sere. The 4C model allowed us to identify improvements to HMUCD by adjusting the current development methods and implementing new methods of User Centered Design.

Palavras-chave : 3C collaboration model; 4C model; hybrid methodology for user centered development; courseware sere; educational software.

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