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Psicologia, Saúde & Doenças

versão impressa ISSN 1645-0086

Resumo

CLARO, Raquel Filipa Soares  e  CUNHA, Pedro Fernando Santos Silva da. Strategies of constructive conflict management in health: a perspective of health professionals. Psic., Saúde & Doenças [online]. 2017, vol.18, n.1, pp.65-68. ISSN 1645-0086.  http://dx.doi.org/10.15309/17psd180105.

Health is an area in which, due to the dynamics that develops, becomes susceptible to the emergence of conflicts between the various actors involved. Therefore, the overall objective of this research is the study of the conflicts that arise in a hospital environment, conflict resolution strategies used by health professionals for the management of mediation of conflicts in the area of health. Based on a qualitative study, the technique was used the semi-structured interview for the collection of data. With regard to the participants in the study, these are 6 health care professionals from the Hospital-School University Fernando Pessoa. The results obtained pointed out that conflicts with that health professionals tend to deal with arise at various levels, including among healthcare professionals, among healthcare professionals and patients, and among health professionals and external collaborators. The results reveal that despite the strategies adopted by health professionals were based on dialogue and communication, this only focus is resolving the conflict instead of producing an effective change of behaviors and attitudes that prevent the emergence of future conflicts. At the level of mediation, the results reveal that translates into an asset for the area of health, in order to achieve an effective management of conflicts.

Palavras-chave : Conflict; Conflict mediation; Strategies of Conflict Management; Mediation in Health; Ethics in Health.

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