Abstract

REGO, Arménio. Organizational citizenship behavior: a construct measure. Psicologia [online]. 1999, vol.13, n.1-2, pp.127-148. ISSN 0874-2049.  https://doi.org/10.17575/rpsicol.v13i1/2.563.

This study aims to propose an instrument for measuring organisational citizenship behavior (OçB), according to recent concept developments (Organ, 1997). The items were collected from the literature and the content analysis of 27 interviews (23 managers and four managers teachers). The sample comprises 338 managers, from at least 61 organizations. Each manager scored the OCBs of a subordinate of her/his choosing. A principal component analysis was carried out. Four factors emerged, explaining 59,3% of the variance: interpersonal harmony (alpha: 0,93), personal initiative (0,90), conscientiousness (0,91) and identification with the organization (0,77). The four dimensions explain about 70% of the variance on a global performance score given by the manager. Some other ways to test the instrument's validity are also suggested.

Keywords : Cidadania organizacional; eficácia organizacional.

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