Resumo

ANGUITA, Martina Valenzuela et al. Humanization of healthcare at the emergency department: a qualitative analysis based on nurses' experiences. Rev. Enf. Ref. [online]. 2019, vol.serIV, n.23, pp.59-68. ISSN 0874-0283.  https://doi.org/10.12707/RIV19030.

Background: The working conditions of emergency department professionals and the technification of healthcare have had a negative impact on the healthcare professional-patient relationship, dehumanizing it. Objective: This qualitative study explored nurses' perspectives about the humanization of healthcare in Spanish emergency departments. Methodology: A qualitative design, centred on the opinions of 11 nurses working in the emergency department was applied via semi-structured interviews. data were analysed using the content analysis technique. Results: Two main themes were identified: The dimensions of humanized healthcare and implementing humanized healthcare at emergency departments, as well as five subthemes. Conclusion: Recommendations are put forward to strengthen initiatives for implementing integrated models of healthcare assistance. The implementation of holistic, patient and family-oriented healthcare is essential to guaranteeing humanized healthcare at the emergency department.

Palavras-chave : emergencies; nursing.

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