Resumen

SOUZA, Joana D'Arc de; JUNIOR, João Mário Pessoa  y  MIRANDA, Francisco Arnoldo Nunes de. Stress in an emergency room and the challenges for Brazilian and Portuguese nurses. Rev. Enf. Ref. [online]. 2017, vol.serIV, n.12, pp.107-116. ISSN 0874-0283.  https://doi.org/10.12707/RIV16064.

Background: Stress in the emergency room is a major public health issue, with a negative impact on the professionals' lives. Objectives: To analyze Brazilian and Portuguese nurses' opinion about the presence of stress in an emergency room. Methodology: Descriptive and qualitative study conducted with 120 professionals in a public healthcare institution in Brazil and in another one in Portugal. Data were collected through semi-structured interviews, processed using the Alceste software, version 4.7, and interpreted using thematic content analysis. Results: Two thematic blocks emerged: the work in the emergency room and its association with stress, and the emergency room: scenarios and challenges. Conclusion: Nurses experience stress in an emergency room as a result of feelings of dissatisfaction and difficulties in meeting patient needs while preserving human dignity.

Palabras clave : burnout; professional; nursing; emergencies; occupational health.

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