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Revista de Enfermagem Referência

versão impressa ISSN 0874-0283

Resumo

FREITAS, Maria João Baptista dos Santos de; PARREIRA, Pedro Miguel Dinis  e  DOMINGUES, João Paulo Maroco. Assessment of the psychometric properties of the Patient Satisfaction with Hospital Nursing Care Scale. Rev. Enf. Ref. [online]. 2016, vol.serIV, n.10, pp.9-17. ISSN 0874-0283.  http://dx.doi.org/10.12707/RIV16031.

Background: Patient satisfaction with nursing care emerges as an important indicator for the assessment of the Structure and Process in the Results factors. Objectives: Psychometric assessment of the Patient Satisfaction with Hospital Nursing Care Scale. Methodology: Quantitative cross-sectional study with a sample of 1,290 patients. Results: The confirmatory factor analysis did not show an acceptable goodness-of-fit of the original structure composed of 6 factors and 21 items. The several models assessed point to a 3-factor and 18-item structure (χ2 (130)=840,944; χ2/gl=6,469; p=0,000; GFI=0,930; PGFI=0,707; RMSEA=0,065). Individually, the Quality of Care, Information Quality and Quality of Nursing Care factors are more comprehensive, covering the aspects included in the initial 6 factors. The final version of the scale showed a moderate to high reliability index (α=.875), explaining 71.5% of the total variance. Conclusion: The psychometric study highlights an adequate final structure of the scale, with potential for identifying and monitoring patient satisfaction with nursing care.

Palavras-chave : evaluation; nursing care; satisfaction; patient satisfaction.

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