Abstract

CRUZ, Sofia Gaspar  and  FERREIRA, Maria Manuela Frederico. Perception of organisational culture and knowledge management in hospitals using different management models. Rev. Enf. Ref. [online]. 2015, vol.serIV, n.5, pp.75-83. ISSN 0874-0283.  https://doi.org/10.12707/RIV14065.

Theoretical framework: Organisational culture is a critical success factor in knowledge management projects, and it is becoming a new organisational paradigm. Objectives: To analyse the relationship between the perception of organisational culture and knowledge management in hospitals using different management models. Methodology: Study conducted with a sample of 634 staff members from six hospitals using different management models. Measurement instruments include a knowledge management perception scale (developed for this purpose) and a translated and adapted version of the Organizational Culture Assessment Instrument. Both instruments have been validated, showing good psychometric properties. Results: Differences were found in the perceptions of the staff members from different hospitals regarding organisational culture and knowledge management. A statistically significant difference was found in knowledge management according to the type of organisational culture in all management models under analysis. Conclusion: Some characteristics of the organisational culture should be reformulated due to their influence on the perception of knowledge management, which is a success factor for organisations.

Keywords : organizational culture; knowledge manage­ment; hospitals; health management.

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