Abstract

ARAUJO, Maria; MARUJO, Helena  and  LOPES, Miguel. Resposta coletiva compassiva: Impacto de estrutura e missão organizacional. Aná. Psicológica [online]. 2016, vol.34, n.3, pp.293-308. ISSN 0870-8231.  https://doi.org/10.14417/ap939.

A compassionate collective capacity has clear implications on performance and well-being of individuals in the context of organizations (Lilius, Worline, Maitlis, Kanov, Dutton, & Frost, 2008). This study aims to describe how the combined effect of organizational and structural characteristics of flexibility practices contributes to the increase of compassionate collective responses (in organizations with pro-social mission vs. mission focused on productivity). This objective presupposes that regardless of their mission (prosocial vs. productive), all organizations may have the capacity to self-organize in a compassionate manner to minimize the suffering of employees, although they can do so through different mechanisms. This response may, however, be more facilitated in organizations with a flexible and humanized cultural values.

Keywords : Flexible structure; Mission; Organizational practices; Collective compassion.

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