SANTANA, Silvina    ROCHA, Nelson P.. Teletrabalho: que oportunidade de trabalho para o cidadão incapacitado?. []. , 20, 3, pp.419-431. ISSN 0870-8231.

The nature of work, as it has been understood, is undergoing a fundamental redefinition. Teleworking and computerized remote work constitute the most important manifestations of that redefinition. As a result of the ICT evolution, many of the tasks previously accomplished in the factory or in the office can now be done from home, from telecenters or from any place where the worker can have access to the necessary tools. Disable citizens have being considered as potential beneficiares of teleworking. However, the subject raises several questions. Specifically, it is important to determine companies' willingness to adopt this new work modality, the activities they will consider to pass to external entities and the more appropriated model to adopt, when talking about teleworkers with special needs. On the other hand, it is necessary to determine and analyse perceptions and expectations, in order to manage eventual resistances and provide solutions liable to being adopted and udes efficiently. This work reports the results of a study designed to find answers to these questions. It also allowed finding out the competences potential teleworkers need to have, enabling the progress of training actions and the development of insertion strategies adapted to the teleworkers and to the needs and expectations of employing companies.

: Telework; disability; social inclusion; digital cities.

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